All the Tech


Making Technology Work for You

Our philosophy in providing tech support is that in respect to Information Technology, the buck stops with us. We keep our support programs simple, they consist of quality people, quality services, and sufficient time to get the job done. The mix of those things provided to each of our clients is unique and we tailor our support services to your business needs rather and providing some sort of canned script to run your businesses program.

Server Support and Maintenance
Workstation Support and Maintenance
Network & Peripheral Devices
Specialized Interfaces (CNC, robotics, controllers, etc.)
Cellular / Smart Phones
Wiring & Infrastructure
Wiring & Infrastructure
Vendor & Tech Services Management
Technical services items

Business Workflow Systems Analysis
Technical Procedure Development
Technology Planning w/ Management
Technical Vendor & Service Management
3rd Party Hardware & Software Contract Negotiation & Management
Technical Project Management
IT Budget Development
Disaster Recovery Planning
PCI Qualification Review
Licensing Management
Process & Procedure Development

24/7 Automated Monitoring
Selective Clients Alerts (SMS/Email)
Proactive Maintenance (patches, cleaning)
Scheduling of Invasive Work
Remote Control of Servers & PC's
Cloud File backup of all PC's
Onsite & Cloud bare metal backup of Servers
Onsite & Cloud bare metal backup of critical PCs
Boot in the cloud backups
Onsite Backup Storage Device
Backup Restoration Test
Onsite Firewall/Filtering Appliance
Firewall subscription & configuration maintenance
Help Desk Support/Triage

24/7 On Call Technicians
Guaranteed Response Time
Priority in Queue
Support of 3rd party software & maintenance
Support of Microsoft software & maintenance
Antivirus Installed (PC & Servers)
Firewall Installed (PC & Servers)
Personal Spam/Phishing Filter (PC's)
Content Filter (PC's & Servers)
Expert Troubleshooting/Triage
Technical Training / IT Procedural Training
Office 365 Management
Disaster Recovery Testing
PCI Compliance Testing
Mini Men fixing hard drive

After Hours Support / Planned Maintenance
Older Computers & Servers
Owner Personal Computers / Devices
Additional Locations
Business Relocations
Disaster Recovery
Remote Worker Support

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The Bitworks, Inc accepts Mastercard, Visa, Discover, and AMEX
The Bitworks, Inc will be closed these dates.
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  • Forest Lake Location:
  • 1500 Lake Street South, Suite 103
  • Forest Lake, MN 55025
  • (Driving Directions)
  • Toll-Free:  (855) 365-3225
  • Phone:       (651) 964-4441
Hours: 9:00 AM to 6:00 PM M-F
ESET authorized partner teal
We Support these Organizations:
Falls Chamber Logo
Forest Lake Chamber of Commerce Logo
Chisago Lakes Area Chamber of Commerce Logo
Forest Lake Rotary Club Logo
Forest Lake Rotary Club