Managed Services

Managed Services

Managed services are kind of the buzzword of the day in the IT industry.  We say buzzword because we have been offering contracted support services to businesses and residential customers for a number of years.  We have found that it is a great way to not only keep our own technicians busy but to strengthen and deepen our relationships with our new and long-time customers.  In addition to providing technology management, helpdesk, and ongoing support programs we also provide and the number of ala-carte services that our support customers can choose from to round out their technology infrastructure.

Managed services are essentially pre-drawn up support and service plans that are tailored to your technical support needs. In short, these plans consist of people time, your operational needs & requirements, along with add-on services provisioned internally or externally.  So, the ‘people’ time is the amount of time you need to get skilled technical support (both on-site and remote), technical management and planning time,  helpdesk operations and other services provided by the ‘people’ in your IT department.  In addition to these types of human services we add your businesses unique operational requirements to the plan to build a managed service that is completely unique to your business, you may not have these but we can help you create them and advise you on the best practices for doing so.  Finally, the add-on services are anything from software license management to backup, security services, file storage and password management (just to name a few).  When we assemble all of these things we have a complete functioning IT support operation to assume all of your IT responsibilities or to ‘attach’ to your existing IT staff.

The Bitworks, Inc. Managed Services are broken into these different categories:

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  • Forest Lake Location:
  • 1500 Lake Street South, Suite 103
  • Forest Lake, MN 55025
  • (Driving Directions)
  • Toll-Free:  (855) 365-3225
  • Phone:       (651) 964-4441
Hours: 9:00 AM to 6:00 PM M-F
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