Support My Biz

Let us be your tech support partner and keep your small business network running in tip-top shape. Check out our Support My Biz plan options, they keep you running without breaking the bank!

What’s the plan?

• Unlimited in-shop support and problem resolution
• 4 hours remote service per year
• 1 hour on-site per year
• Monitored ESET anti-virus protection for each CPU under contract
• Connectivity and interoperability with the personal computers including printers, scanners, and one router/firewall, and one non-Window Network Attached Storage or cloud storage device.
• Support services to the best of our abilities with tablets, smartphones, and other peripheral devices (The Bitworks cannot be held liable for the repair of devices beyond the means of The Bitworks.)
• Assistance with Manufacturer’s Warranty
• 100 GB backup facility per PC

What’s the Price?

• One time enrollment and the initial cleanup fee of $99.99 per computer for the first 3 computers and $59.99 for each additional computer
• First 3 company computers at a rate of $64.99 per month per computer, the next 3 company computers at a rate of $49.99 per month per computer, and any additional computers are priced at a rate of $39.99 per month
• One Windows-based small business fileserver at a rate of $89.99 per month, which includes antivirus and 250GB of backup space
• Additional fees and services
  • Remote Support after the allocated 4hrs = $90/hr
  • On-site Support after allocated hour = $115/hr + trip charge
  • Advance networking configurations (VPNs) and cloud storage services may require additional fees
  • Additional backup storage above the 100 GB allocated will be billed at $1 per GB per month
  • Non Business hour support $50 per incident charged to credit card on file

How Do I Pay?

Fees will be paid on a recurring payment for the period of 12 months from the effective date of the service plan via credit/debit card, and then continue on a month to month basis thereafter. Any customer that decides to cancel this plan anytime within the first 12 months will be subject to a $250.00 cancellation fee per PC covered in the service plan.