Home Shield — Essential Service Plan
Managed home IT, family-friendly security, smart-home help and 500GB/device backups
Why Home Shield?
Provides residential customers with the peace of mind of a high value support plan without breaking the bank. Should you need assistance we provide everything you need to keep your PC in good working order and should you need it technicians at your disposal in our shops. Each subscription includes support for a single user with one device: desktop or laptop. Hardware/Parts and outsourced services costs are not included in the plan.
What Included?
Helpdesk Phone Support
Should you need help with your computer our staff is here to guide you to getting it working again.
Managed Internet Security
Modern endpoint protection, centrally managed, spam + phishing protections.
Managed Backup — 500GB per device
Plenty of cloud backup to keep your files and photos safe.
Remote Support / PIN-based
When you need help, we send you a PIN code to ensure the security of our transaction.
Password Management — My Glue
Manage those passwords safely and share only what is necessary with others.
Documentation Portal/Client Portal
Should you need help with your computer our staff is here to guide you to getting it working again.
Security Newsletter
Should you need help with your computer our staff is here to guide you to getting it working again.
In-Shop Repair Incidents
Should you need help with your computer our staff is here to guide you to getting it working again.
Eligibilty & Limits
- Windows 10/11 Pro & Home versions, modern Apple computers
- Not covered: servers, other OS, major projects; parts/hardware & software licensed fees excluded.
- Note: We source parts; if not repairable, we’ll provide replacement options.
Home Shield
-
One-time Onboarding Fee: $135.00
-
Cover Your Network - $5 / month
-
Personal Laptop Add-In - $15 / month
-
Phone/Tablet Internet Security - $5 / device / month
-
Additional Incidents - $100 each
-
Extra backup storage - $20 / TB / month
A ticket is the complete repair of a problem or issue with your computer. It may consist of a remote support session, some time in the shop and even another remote support session once you get it home.
If the same problem reoccurs within 3 calendar days of us
closing/completing the original ticket it will be considered
a single ticket.
A ticket is created whenever it is deemed, we need to do a remote support session or an in-shop repair. Short & simple questions over the phone and handled by our helpdesk staff don’t count against your tickets.
No, only labor is covered under the plan, the customer must pay for any parts, hardware or software needed to complete the repair.
Unfortunately, to ensure the quality of our repairs we source the parts.
Unfortunately, we need each person to have an account.
You may have multiple accounts in your name and cover
multiple computers that way.
Yes, provided that each account is in good standing you can pool tickets across all the computers you have covered.
You would always receive priority support over non-plan
customers. We do prioritize our business/Enterprise and Business Shield clients over the Home Shield clients.
Yes, we require a minimum contract period of one year,
this will renew automatically each year.
Probably not, most are disposable.
We will inform you of the inability to repair the computer and present you with options for replacement and help you move your new computer onto the plan. In cases where the computer is not going to be replaced, we will cancel the plan for you at no cost.