Computer Repair for Our Managed Service Clients

Fast, reliable In-Shop Computer Repair Included with Your Service Plan

When your computer runs into trouble, you shouldn’t have to hunt for a repair shop or wonder what it will cost. At The Bitworks, in-shop computer repair is included as part of our Managed Technology Service Plans for both business and residential clients.

We no longer offer “break-fix” computer repair to the general public. Instead, we focus on proactive, managed IT—where repair, maintenance, and support are all bundled together to keep your technology running smoothly.

Already a Bitworks client?

Call us at (855) 365-3225 or open a support ticket, and we’ll help you schedule in-shop service as needed.

Not a client yet?

To get access to in-shop repair and ongoing support, start by choosing one of our service plans for your business or home.

In-Shop Computer Repair for Our Clients

Our Taylors Falls shop is the home base for in-depth hardware and software repair for enrolled clients. If your device needs hands-on attention, we’ll have you drop it off (or arrange pickup through your plan, if applicable) and our technicians will:

Diagnose performance issues and failures
Replace failing components (drives, RAM, power supplies, etc.)
Clean up and optimize operating systems
Remove malware and unwanted software
Apply updates and recommended settings

Because repair is part of your plan, you get consistent, professional service without surprise bills every time something breaks.

Remote Support for Everyday Issues

Many problems never need to come into the shop at all. As part of your managed service plan, our team can connect securely to your computer and:

Troubleshoot software errors
Remove or remediate malware
Install or update approved applications
Adjust settings and fix configuration issues
Help users with “how do I…” questions

Remote support helps you get back to work (or back to streaming) faster, without leaving your desk.

On-Site Service When It’s Needed

Some issues are better handled at your location—especially when multiple devices, networks, or shared equipment are involved. For covered clients, we offer on-site service according to the terms of your plan, including:

Troubleshooting on business networks
Workstation and peripheral issues that depend on local setup
Coordinating with servers, printers, and other shared devices

We’ll help you determine whether a problem is best handled remotely, in-shop, or on-site so you get the most efficient fix.

Skilled Technicians, Proactive Approach

Our technicians don’t just “fix what’s broken” and send you on your way. Within our managed service plans, repair is part of a larger strategy:

Proactive monitoring and maintenance
Security and patch management
Backup and recovery planning
User support and training

That means fewer emergencies, less downtime, and a much better experience than sporadic break-fix repairs.

Quality Parts and Warranty

When hardware repair is needed, we use quality replacement parts and stand behind our work. If there’s an issue with a repair within the warranty period, we’ll make it right according to the terms of your service agreement.

Important: No Public Walk-In / Break-Fix Service

To stay focused on providing excellent service to our managed clients, we no longer offer one-off, walk-in repairs or break-fix computer services to the general public.

If you’re looking for ongoing, relationship-based support rather than one-time fixes, we’d love to talk about which plan is right for you.