The Bitworks, Inc. (“The Bitworks,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Collection of Your Personal Information
We may collect personally identifiable information such as your name, company name, email address, phone number, and other contact details. We may also collect additional information you voluntarily provide through forms, service requests, or communications with our team.
Information about your computer hardware and software may also be automatically collected, including your IP address, browser type, domain names, access times, and referring website addresses. This information helps us maintain service quality, diagnose issues, and improve performance.
2. Use of Your Personal Information
The Bitworks collects and uses your information to operate and deliver the services you request. We may also use it to:
-
Provide customer support and manage tickets.
-
Monitor and maintain network or cybersecurity systems.
-
Send important service notices and updates.
-
Process payments and manage billing.
-
Inform you about new products, features, or offers.
-
Improve our website and customer experience.
We do not sell, rent, or lease customer information to third parties.
3. Sharing Information with Third Parties
We may share information with trusted partners who assist us in performing functions such as customer support, monitoring, billing, or communications. All such partners are contractually required to maintain confidentiality and only use the data to perform their assigned tasks on our behalf.
4. Email Communications
From time to time, we may contact you by email regarding service updates, support alerts, or marketing offers.
You may unsubscribe from marketing communications using the “unsubscribe” link in any message. However, operational or service-related communications (for example, tickets, security alerts, or maintenance notices) may still be sent as needed to deliver our services.
5. SMS Messaging / 10DLC Communications
By providing your mobile phone number, you consent to receive text messages (SMS) from The Bitworks via 10-digit long codes (10DLC). Message and data rates may apply.
Text messages may include account or service notifications, appointment confirmations, security alerts, or limited marketing updates.
You may opt out of marketing messages at any time by replying STOP or following the unsubscribe instructions in the message. Transactional or service-related messages (such as alerts about ongoing IT incidents, ticket updates, or cybersecurity notifications) may still be sent when necessary to maintain your services.
We comply with all carrier and regulatory requirements for 10DLC messaging, including registration, consent, and opt-out processes.
6. Security of Your Personal Information
The Bitworks uses industry-standard safeguards—including encryption, restricted access, and network monitoring—to protect your personal information from unauthorized access, use, or disclosure.
7. Data Retention and Security
We retain personal data only as long as necessary to deliver services, meet legal obligations, resolve disputes, and enforce agreements. When no longer required, information is securely deleted or anonymized.
8. Data Breach Notification
In the unlikely event of a data breach involving your personal information, The Bitworks will promptly investigate and take appropriate measures to mitigate harm.
Where required by law, we will notify affected individuals and applicable authorities as soon as reasonably possible, providing details of the incident and steps taken to protect data going forward.
9. GDPR and International Data Protection Rights
If you are located in the European Economic Area (EEA) or United Kingdom, you have the right to access, correct, delete, restrict, or object to our processing of your personal data, and to request data portability.
We process personal data only when we have a lawful basis—such as your consent, a contract with you, our legal obligations, or legitimate business interests.
When transferring personal data outside your region, we use appropriate safeguards (for example, Standard Contractual Clauses approved by the European Commission).
To exercise your rights or request information about our data practices, contact us at info@thebitworks.com.
10. Service-Related Messages
Even if you opt out of marketing communications, we may still contact you about critical operational matters—such as service outages, cybersecurity alerts, authentication issues, or required updates—to ensure continuity and protection of your services.
11. Use of Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, improve site performance, and analyze traffic patterns. Cookies are small files placed on your device that help us recognize returning visitors and deliver personalized content.
We categorize cookies as:
-
Essential: Required for website functionality and security.
-
Performance: Collect analytics about how visitors use our site.
-
Functional: Remember user preferences and settings.
-
Marketing: Used for remarketing or behavioral advertising (only if consented).
You can modify your browser settings to refuse cookies or delete them, but some parts of our website may not function properly as a result. You may also manage your cookie preferences via our Cookie Consent Banner.
12. Cookie Policy Summary
We use cookies and similar technologies for the purposes described above.
By continuing to browse our site after accepting cookies, you agree to our use of these tools.
For full details on specific cookies, their duration, and third-party providers (such as analytics or ad networks), please refer to our Cookie Policy when published.
13. Children Under Thirteen
The Bitworks does not knowingly collect personal information from children under 13 years of age. If we become aware that such information has been collected, we will delete it promptly.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technologies, or legal requirements. Updates will be posted on this page with a new “Last Updated” date.
For significant changes, we may provide additional notice (for example, by email or a service alert).
Please review this Privacy Policy regularly, as continued use of our services after updates constitutes acceptance of the revised policy.
15. Contact Information
The Bitworks, Inc.
Website: https://thebitworks.com
The BitWorks, Incorporated
397 Bench street, PO Box 163
Taylors Falls, Minnesota 55084
Email Address: info@thebitworks.com
Telephone number: (651) 465-3225
Effective Date: January 1, 2020
Last Update: November 11, 2025