Managed IT Services
Predictable Costs | Full Spectrum | Go-To Tech Gurus
We offer three managed IT paths so you only pay for what you need today — and can upgrade as your business grows. Below you’ll find a quick comparison, deep-dive feature sections, pricing notes, and an FAQ to help you choose.
The Skinny: Enterprise-grade managed IT — full server, network, endpoint detection & response, 24/7 SOC, compliance support and dedicated strategic services.
Includes: 24/7 SOC, EDR + automatic containment, server & Linux support, full network management, M365/Google Workspace backups, vCIO/TAM visits, compliance attestation and incident response planning.
Best for: Organizations with servers, compliance obligations, multi-site networks or continuous operations needs.
The Skinny: Practical, device-first managed IT for small businesses that need reliable helpdesk, endpoint security and device backups without the Enterprise entry fee.
Includes: Helpdesk (phone/email/remote), modern endpoint security, 500GB per-device backups, desktop patching and monitoring, asset tracking, documentation portal, periodic security newsletters and an escalation process with SLAs. Servers, advanced EDR and SOC are available as upgrades or via Enterprise.
Best for: Small businesses with desktop-first environments and limited server/network needs.
The Skinny: Family-friendly home IT and smart-home protection — ideal for home offices and households that want simple, secure coverage.
Includes: Helpdesk support, endpoint security, 500GB backups per device, PIN-based remote sessions, password manager, client/documentation portal, network add-ons and optional mobile security.
Best for: Families who want predictable, affordable protection. This is not a business plan.
| Feature |
Enterprise One
Details
Enterprise-grade
|
Business Shield
Details
Essential for small business
|
Home Shield
Details
Home & home-office
|
|---|---|---|---|
| Helpdesk (phone, email, remote) | ✓ | ✓ | ✓ |
| Support hours & SLA (example) | 24/7 options / enterprise SLAs | Mon–Fri, 8–5; Critical: 4 hrs | Mon–Fri, 8–5; priority over non-plan customers |
| Endpoint security (AV) | ✓ | ✓ | ✓ |
| Advanced EDR / continuous monitoring | ✓ (included) | Available as upgrade | ✕ |
| 24/7 Security Operations (SOC) | ✓ | ✕ | ✕ |
| Server support (MS & Linux) | ✓ | (as project/add-on) | ✕ |
| Network management & Wi-Fi | ✓ | Add-on | Add-on ($5/mo network) |
| Per-device backup | Enterprise backups | 500GB / device | 500GB / device |
| M365 / Google Workspace backup | Included | ✕ (add-on / Enterprise) | ✕ |
| Password manager / client portal / docs | ✓ | ✓ | ✓ |
| Security training & phishing simulations | Included ongoing | Limited (newsletters) / Add-on | Newsletters only |
| vCIO / strategic advisory | ✓ | Available in Enterprise | ✕ |
| Compliance & certifications (PCI/DSS) | Included | ✕ | ✕ |
| Onboarding fee (example) | Contact sales | Contact sales | $135 one-time |
| Monthly billing model (example) | Per device / seat | Per device / seat | $40 / month (per account/device) |