Remote Support Process
Welcome to The Bitworks Remote support. We allow for remote support during business hours Monday 8:30AM – 5PM. You are welcomed to start a session before our shop opens but must wait until the shop opens and a technician can take your session and assist you. Listed below is the process for setting up a remote session on your computer if you are having issues connecting please follow the following instructions:
Step 1
When you click the remote support button you will be brought to the Screenconnect Welcome page. Click Start a new session.
Step 2
A pop up will appear. Enter your name and click Start Session
Step 3
A window will come up and ask you to save the connectwise client. Click Save
Step 4
Once the installer is saved it will download and appear in the lower left hand corner. If you cannot find it or if using Mozilla Firefox, hit ctrl + J. Your computer may ask for consent, click yes, and then click the run button. The technician may now go onto your machine.
